Return and Refund Policy

Thank you for shopping with Perpaa Beauty. We are committed to providing you with high-quality products and a positive shopping experience. Please read our policy carefully to understand the terms and conditions for returns, refunds, and cancellations.

 

Non-Returnable Products

All products purchased from Perpaa Beauty are non-returnable and non-refundable, except under the following specific conditions.

 

Conditions for Returns and Refunds

You may be eligible for a return or refund in the following cases:

  • Wrong Product Sent
     If you receive a product that is different from what you ordered.
  • Defective Product
     If the product is found to be defective or not functioning as intended. 

    (we will need an unboxing video to claim your return.)

  • Damaged Product
     If the product arrives damaged during transit.
    (we will need an unboxing video to claim your return.)

Important: A package unboxing video is mandatory for all claims related to wrong, defective, or damaged products. This video must clearly show the unsealing of the package and the issue in question.

No claims will be accepted without this video evidence.

 

Return Window

All eligible return or refund requests must be initiated within 3 days of receiving the product.
 Requests made after 3 days from the delivery date will not be accepted.

 

Order Cancellation Policy

  • Once an order is placed, it cannot be canceled.
  • However, if you wish to exchange a product or shade, please contact our customer support before the order is shipped.
  • No exchange will be accommodated once the order has been dispatched.
  • To cancel your order you can message us at +91 98998 90091

 

Refund Process

  • For prepaid orders, refunds will be issued to the original payment method.
  • For Cash on Delivery (COD) orders, refunds will be processed via Bank Transfer or UPI.
     Please share your bank account or UPI details for the refund process.

 

How to Reach Us

If you need to report an issue or have any questions, our customer support team is here to help:

  • Email: wecare@perpaa.com
  • Phone / WhatsApp: +91 98998 90091
  • Live Chat: Available on our website during business hours

 

Business Hours

Our support team is available:

Monday to Saturday: 10:30 AM – 6:30 PM (IST)

 

We appreciate your trust in Perpaa Beauty and strive to offer a smooth and satisfying experience. If you need further assistance or clarification, feel free to reach out.

Note: This policy is subject to change. Please refer to the latest version available on our website.