How do I place an order?
How do I place an order?
Simply browse products, select your preferred shade/variant, and click on “Add to Cart” → Proceed to Checkout → Enter details → Complete payment.
Can I modify my order after placing it?
Can I modify my order after placing it?
Orders can only be modified before they are shipped. Once shipped, changes are not possible.
Can I cancel my order?
Can I cancel my order?
Yes, you can cancel your order before it is shipped. After shipping, cancellation is not allowed.
How can I track my order?
How can I track my order?
Once your order is shipped, you will receive tracking details via SMS/email.
Why was my order cancelled?
Why was my order cancelled?
Orders may be cancelled due to payment issues, stock unavailability, or verification concerns.
How long does delivery take?
How long does delivery take?
- Metro cities: 3–5 days
- Rest of India: 5–7 days
When will my order be shipped?
When will my order be shipped?
Orders are usually shipped within 24 hours of confirmation.
Do you offer Cash on Delivery (COD)?
Do you offer Cash on Delivery (COD)?
Yes, COD is available for selected locations.
What is your return policy?
What is your return policy?
We offer a 7-day no-questions-asked return policy for unused and unopened products.
What products are not eligible for return?
What products are not eligible for return?
- Used or opened products
- Hygiene-sensitive items
- Freebies or gift items
What if I receive a damaged or wrong product?
What if I receive a damaged or wrong product?
You can request a return by sharing an unboxing video for verification.
How does reverse pickup work?
How does reverse pickup work?
Pickup is arranged within 24–48 hours after approval and completed in 4–5 working days.
When will I get my refund?
When will I get my refund?
Refunds are initiated after product inspection and processed within 5–7 working days.
Do I need an account to place an order?
Do I need an account to place an order?
No, you can checkout as a guest, but creating an account helps track orders and manage details easily.
Do you save my bank details?
Do you save my bank details?
Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.
How do I create an account?
How do I create an account?
Click on “Account” → Sign up using your email/mobile number → Set password.
I forgot my password. What should I do?
I forgot my password. What should I do?
Click on “Forgot Password” and reset it using your registered email.
How can I update my account details?
How can I update my account details?
Log in → Go to “My Account” → Edit profile details.
How can I view my previous orders?
How can I view my previous orders?
Login → Go to “Orders” section in your account dashboard.
What payment methods are available?
What payment methods are available?
We accept:
- UPI
- Debit/Credit Cards
- Net Banking
- Wallets
- COD (selected locations)
Is online payment safe?
Is online payment safe?
Yes, all payments are processed via secure and authorized payment gateways.
Why did my payment fail?
Why did my payment fail?
Possible reasons:
- Network issues
- Bank decline
- Incorrect details
Will I get a refund if payment fails but money is deducted?
Will I get a refund if payment fails but money is deducted?
Yes, the amount will be auto-refunded within 3–5 working days.
Are there any extra charges?
Are there any extra charges?
Shipping charges may apply on orders below a certain value (e.g., ₹399).
Get in touch
Have questions about your order, or a general enquiry?